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Privacy Policy

Our privacy policy covers what kind of information we collect, why we collect it, how we store it, legal issues, what information we share, use of the website, access to personal information and cookies.


Carers Link Lancashire is a registered charity in England and Wales (1156275) and registered as a company limited by guarantee in England and Wales (08584591). Registered office: 54-56 Blackburn Road, Accrington, BB5 1LE

Carers Link Lancashire is registered as a data controller with the Information Commissioner for the United Kingdom.


The kinds of information we collect

Carers Link Lancashire collects different types of personal data directly from or about you, but always with your consent. This can include your name, address, telephone number, email, date of birth, data relating to your personal and caring situations, gender, sexual orientation, medical data (if pertinent to the activities or services), and some financial data if you are giving us a donation or receiving grant support via us. You may provide us with any or all of this data online, at an event, via a leaflet or over the phone.


If you are using our website, Carers Link Lancashire will use the information it collects about you to help it understand more about how the website is used. Some anonymous data such as IP addresses, pages visited and time spent on the website is also collected. This information is used by Carers Link Lancashire to compile traffic statistics to enhance its understanding of how visitors use the website and to help it improve this service.


When you make a donation you are rerouted through to JustGiving which is a separate organisation and has a privacy policy of its own. Please ensure you read this before making any donations; Carers Link Lancashire is not liable for any issues pertaining to a 3rd party website.


In some cases, anonymous internet and website data is collected using cookies. Cookies are small pieces of data sent by a web server to collect data from a web browser. It also allows a website to recognise a user and their setting preferences the next time they visit the website and may allow some features to load more quickly. Most browsers will allow you to turn off or manage cookies. Please note that turning off or refusing to allow cookies for the Carers Link Lancashire website can restrict your use of the websites. Further details can be found on the cookies page of our website by clicking here.


Use of personal information

Carers Link Lancashire is committed to protecting your privacy and does not capture and store any personal information about individuals who access this website, except where:

  • users voluntarily choose to register with Carers Link Lancashire, either directly or through a 3rd party; or

  • users make a donation to Carers Link Lancashire


When any such information is supplied to Carers Link Lancashire, the charity is legally bound by the Data Protection Act 2018 and the General Data Protection Regulation to ensure that such information is only used for the purpose for which it was requested and also to ensure that data is held securely. No personal data obtained via the website is used for direct marketing.


Carers Link Lancashire also takes appropriate measures to ensure that any personal information provided is kept secure and only for as long as is necessary for the purposes for which it was provided.



When registering with Carers Link Lancashire we will ask you information about yourself and limited information about the person you care for (as mentioned in the ‘The kinds of information we collect’ section). Consent will ALWAYS be obtained which can be written or verbal. When providing information such as telephone numbers and an email address, we will only do this after we have explained that these will be used only to contact you about your caring role, or to receive our monthly e-bulletin or quarterly e-magazine.


We will not contact you for marketing purposes, to sell goods or services nor will we disclose personal data to third parties for their direct marketing purposes.


If, as part of your caring role, a referral is made to a 3rd party to support you or the person you care for, we will ALWAYS obtain consent which can be written or verbal.


We may also share your data in the following circumstances:

  • Where we must comply with laws such as those for national security, or criminal investigations

  • Where we must undertake due diligence, to be sure we are not being used as a channel for criminal activities

  • If we believe a person’s safety is at risk


Your Choice

We maintain contact with our carers via our quarterly magazine as a minimum. However it is always your choice as to whether you want to receive information about our work, how we can support carers and the fundraising we undertake. If you do not want us to use your personal information in these ways please let us know.


You may opt-out of our electronic communications at any time by clicking the ‘unsubscribe’ link at the end of our monthly e-bulletins or sending us an "opt-out" email.


You can also change any of your contact preferences at any time by contacting us on 0345 688 7113 or email


How do we store and dispose of this information and for how long do we keep it?

Carers Link Lancashire takes appropriate actions to make sure that the data we hold about you, whether that is on paper or electronically in a computer file or database, is stored securely. We will only hold this data for as long as it is necessary for the purposes for which it is provided to us. We will dispose of unnecessary personal data using secure deletion methods (electronic) or shredding. We encourage all our carers to notify us of any changes in their caring role, or contact information, so that we can keep our records up to date and accurate.


How you can manage or delete the information we have about you

Your rights regarding the data we hold and collect about you are outlined in the data protection policies and legislation of the United Kingdom and, from 25 May 2018, the European Union. These include: the right to access, edit and update, request the deletion of, and restrict the processing of your personal information, the right to object to the collection of your personal data and the right to lodge a complaint with a supervisory authority about your personal information.


If you would like to find out what personal information/data we hold about you, delete any of this data or update your communication preferences please contact us on 0345 688 7113 or email


If you have any questions or comments about this Privacy Policy or any of the policies mentioned in this Policy, please contact us at: Carers Link Lancashire, 54-56 Blackburn Road, Accrington, BB5 1LE


If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO). You can contact the ICO on 0303 123 1113, at or at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.


Use of the website

Anyone is entitled to view any parts of the website and to use for their own purposes the information contained therein, provided:

  • It is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain without permission

  • Any links created to the website are notified to and approved by Carers Link Lancashire before they are created

  • No part of the website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the permission of Carers Link Lancashire

  • The name and logos of Carers Link Lancashire and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of Carers Link Lancashire and may not be used without the prior consent of Carers Link Lancashire


No transmission of data over the Internet can be guaranteed to be 100% secure. Carers Link Lancashire cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.


Links to other websites

This website contains links to enable you to visit other websites. Carers Link Lancashire is not responsible for the content or privacy practices of other websites. Links to external websites do not represent any kind of recommendation or endorsement by Carers Link Lancashire of the accuracy of the content of external websites.


Carers Link Lancashire makes every effort to ensure that the information contained within the pages of this website is accurate and up to date, but gives no warranty regarding its accuracy or completeness. Consequently, Carers Link Lancashire accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.


Changes to Privacy Policy

Any changes to this policy will be highlighted for one month following the alteration. This Privacy Policy was last updated: 25 May 2018.

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